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![Social Media Is Changing The Customer Experience [INFOGRAPHIC] | Social Marketing Revolution | Scoop.it](https://img.scoop.it/lY6zynPWUWo4MB3Dm4bd1Dl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
16 Percent Of Customer Support Enquiries Now Come Via Social Media [INFOGRAPHIC]
Martin (Marty) Smith's insight:
16% of all customer service inquiries come via social media. Is your company listening? 
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![Why B2B Brands Must Invest In Social Media [INFOGRAPHIC] | Social Marketing Revolution | Scoop.it](https://img.scoop.it/xWLx0sPVsizgNjarkHq3Rzl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
Why B2B Brands Must Invest In Social Media In 2013 [INFOGRAPHIC]
Martin (Marty) Smith's insight:
The B2B Soical Embrace I'm increasingly convinced the greatest ROI from social media marketing (SMM) will come at the enterprise level. When we use SMM for customer service, HR and business intelligence the ROI will fall like a neavy Texas spring rain. This infographic provides facts and figures to back up this belief.
Mertens Marketing's curator insight,
April 18, 2013 3:38 AM
Aktuelle Zahlen und Entwicklungen aus den USA, die sich mit der üblichen Verzögerung auf unseren Markt auswirken werden. |
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![Psychology Of Social Networks [Infographic] | Social Marketing Revolution | Scoop.it](https://img.scoop.it/U6QadYqkWthZsBOehoxMcjl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
psychology of social networking. Great stats here such as every minute there are 700,000 status updates and 500,000 tweets.
AdriM's curator insight,
April 29, 2013 3:09 PM
... and this is why businesses should not ignore social media in their marketing strategies.
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Every second there are 46,296 YouTube videos being viewed all around the world. Via Bovee & Thill's Online Business Communication Magazines
Martin (Marty) Smith's insight:
The video tsunami is here. Soon video will be as crowded as content marketing and the honeymoon will officially be over. Until then if you don't have a video marketing program get one.
Bovee & Thill's Online Business Communication Magazines's curator insight,
February 11, 2013 7:37 PM
Online video has gone from zero to a staggering 800 million monthly visitors and 4 billion hours of video viewed per month. And that is just YouTube! Every second there are 46,296 YouTube videos being viewed all around the world. In just 8 years it has transformed the web from mono media to multimedia. . . |
"51% trust on line customer forums more than an organization's website." One of the many reasons why companies should invest in social media.
Agree with the idea that 56 percent of customers who use social media to interact with an organisation feel a stronger connection with that brand.Social CRM is becoming an inevitable trend. Also, during this process, mobile technology can have great influence on customers' experience as well as brand loyalty.